How do you know if you are speaking with a human on the other end of a phone call? A Conversation with Thomas Ryan from Bigly Sales

Thomas Ryan - Bigly Sales
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Jeffrey D. Bradbury
Latest posts by Jeffrey D. Bradbury (see all)

In this episode of the Jeff Bradbury Show Podcast, Jeff welcomes Thomas Ryan, the owner of Bigly Sales, to discuss how artificial intelligence (AI) is revolutionizing the call center industry. Bigly Sales uses AI to replace call centers, allowing AI bots to interact with customers in a human-like manner. The AI bots can answer questions, provide support, and complete various tasks such as sending contracts or payment links. Ryan explains that AI models like ChatGPT and Claude have made significant advancements in recent years, thanks to improved computing power. He also emphasizes the importance of embracing AI in education and preparing students for an AI-driven future.

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Conversation Takeaways

  • AI is being used to replace call centers, with AI bots interacting with customers in a human-like manner.
  • AI models like ChatGPT and Claude have made significant advancements due to improved computing power.
  • Embracing AI in education is crucial to prepare students for an AI-driven future.
  • AI can be used to automate tasks, provide support, and improve customer experiences.

Chapters

  • 00:00 Introduction and Overview
  • 06:24 The Breakthrough of AI Models
  • 10:21 Using AI in Business
  • 18:43 AI in Customer Support
  • 22:47 Preparing Students for an AI-Based World
  • 31:32 The Future of AI in the Next 12 Months
  • 37:17 Using AI in Education
  • 37:31 Conclusion

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About our Guest: Thomas Ryan

Thomas Ryan, CEO and founder of Bigly Sales, is a visionary leader transforming business communications with innovative AI solutions. With a background in staffing and executive experience at Workbeast LLC, Thomas identified the need for more efficient processes and founded Bigly Sales in 2020. Under his leadership, Bigly Sales is revolutionizing the industry by replacing traditional call centers with advanced AI technology. This approach offers 24/7 multilingual support in English and Spanish, significantly reduces operational costs by up to 90%, and boosts conversion rates, all while ensring full compliance with TCPA and HIPAA standards for data protection. Thomas's dedication to efficiency and client satisfaction positions Bigly Sales as a trailblazer in the tech industry, committed to enhancing business communications through the power of artificial intelligence.

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